A retail lender, Unity Bank Plc, has received an Award of Recognition for emerging as the ‘Best Bank in Customer Complaint Resolution 2021’ at the Kano Central Bank of Nigeria/Banker’s Committee event held to uphold quality customer service culture in the banking industry.
The award underscores the bank’s commitment to customer service even as it joins other global brands to celebrate the 2022 Customer Service Week, themed, ‘Celebrating Service’, a statement by the bank said.
As part of activities to mark this year’s Customer Service Week across its 200-plus branches nationwide, the bank rolled out several initiatives aimed at engaging staff in the frontline of customer service touchpoints as well as rewarding loyal customers.
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The Managing Director of Unity Bank Plc, Oluwatomi Somefun, stated that “the customer remains the most important part of our business and this year’s theme ‘Celebrating Service’ affords us the great opportunity to appreciate our staff that has kept faith with our fundamental objectives of customer care and quality service delivery.
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